Ytel Blog

New Verizon Surcharge for SMS Long Code Messa...

By Michelle Rowley, Ytel  |  

In May 2019, Verizon is introducing the first United States carrier fee for long code application-to-person messaging (A2P). What’s this exactly mean and how does this impact you? ...

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5 Pitfalls to Avoid When Building Communicati...

By Kevin Dunning  |  

You’ve identified your use case.  You’ve signed up for an account with a programmable communication API company, and you’re now ready to start building communication capabilities t...

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Ytel Holiday Tech Wish List 2018

By Jon Molina, Ytel  |  

In the true spirit of Buddy the Elf... Santa’s coming! The holiday season and last-minute shopping are in full gear and it’s time to get your shop on! In need of some wish list ins...

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Top 5 Benefits of Deploying SaaS in any Indus...

By Sean Dailey, Ytel  |  

You've probably heard of the term SaaS by now; it's a fairly well adopted term, and you may be using a SaaS app without even realizing it! These include Dropbox, Slack, Zendesk and...

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Migrating from Tropo to the Ytel API

By Matt Grofsky, Ytel  |  

As many of you are aware, Tropo is winding down operations. Tropo’s free developer accounts will be disabled October 31, 2018, and paid accounts on November 30, 2018.  More details...

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Chat Bots & Automation: The Good, Bad & Ugly

By Brian Keep, Ytel  |  

Chat bots are a conversational UI tool that allows companies to automate their interactions with customers and leads. With strong advantages and disadvantages, it's typically a con...

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Chat Bots Remove Need for Human Repetition

By Jon Molina, Ytel  |  

Chat bots can help automate tasks that need to be done frequently and at the right time. For humans, doing the same tasks repeatedly can often lead to boredom and eventually error....

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Tech Integrations Create Opportunities for Bu...

By Patrick Kennedy, Ytel  |  

Highly successful entrepreneurs and business leaders tend to have one thing in common. They look beyond the simple nuts and bolts operations and see a much bigger picture. When a n...

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Chat Bots vs. Humans: The UX Grudge Match

By Matt Grofsky, Ytel  |  

The more companies that pivot towards prioritizing user experience for their customers, the more relevant machine learning and chat bots become. We've seen a big upswing in the cha...

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SMS Campaigns: Compliance Guidelines

By Brian Keep, Ytel  |  

Sending SMS marketing campaigns can be a hugely successful way for businesses to communicate with their audience. The biggest (and arguably, most complex) factor here is following ...

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