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Ytel Blog

SMS for Nonprofits and Religious Organization...

By Adam Johnson, Ytel  |  

Nonprofits and religious organizations have unique communications needs; from organizing events to creating awareness for a cause, there’s always something newsworthy to be conveye...

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Customer Retention for SaaS Companies

By Patrick Kennedy, Ytel  |  

No pretending here, as SaaS (Software as a Service) companies provide both a software and a service, they must truly excel at both fronts. When the average SaaS startup takes 11 mo...

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Customer Culture: Does Your Business Measure ...

By Sean Dailey, Ytel  |  

From the talk at the coffee machine in the break room to the ritual Monday morning meetings, every company has a culture. A culture that defines the company personality and workpla...

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4 Ways Business Texting Powers Customer Servi...

By Nicole Schouten, Ytel  |  

You’re swamped at work but have a quick question about your appointment for tomorrow. No time to make a phone call, so try a text message to their business number. No response. It’...

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SMS for Customer Service Teams

By Alex Treichler, Ytel  |  

The modern tendency towards sending more SMS than email or phone calls simultaneously creates challenges – and opportunities – for companies that take pride in their customer servi...

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Ytel Smart Support Powers through 2017

By Eric Madura, Ytel  |  

2017 was a fantastic year for Ytel Smart Support, our Customer Service and Support team. We take great pride in our Support being the best in the industry and we continue achieving...

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Customer Support Trends: Our 2018 Watch List

By Eric Madura, Ytel  |  

The customer service industry is one that continues to change and innovate, and 2018 will be no exception. With the adaption of AI, personalization, new data and much more, any pla...

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Customers Are the Fuel Behind  Your Business

By Megan Murphy, Ytel  |  

Customers fuel your business... this shouldn't be news to you! In order to ensure they're having the best possible experience, following the steps in this blog post will guarantee ...

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How To Really Win Your Customers Over

By Hanna Walther, Ytel  |  

Are your customers happy? You may think so, but how do you really know? Taking the time to grow and maintain your customer relationships is one of the best business moves you’ll ev...

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Live Chat: Best Practices For CX

By Jon Molina, Ytel  |  

Looking for ways to refine and improve your customer experience? Set up live chat on your website! 90% of customers find live chat a successful feature to use on their favorite com...

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