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Ytel Blog

SMS for Customer Service Teams

By Alex Treichler, Ytel  |  

The modern tendency towards sending more SMS than email or phone calls simultaneously creates challenges – and opportunities – for companies that take pride in their customer servi...

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Ytel Smart Support Powers through 2017

By Eric Madura, Ytel  |  

2017 was a fantastic year for Ytel Smart Support, our Customer Service and Support team. We take great pride in our Support being the best in the industry and we continue achieving...

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Customer Support Trends: Our 2018 Watch List

By Eric Madura, Ytel  |  

The customer service industry is one that continues to change and innovate, and 2018 will be no exception. With the adaption of AI, personalization, new data and much more, any pla...

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Customers Are the Fuel Behind  Your Business

By Megan Murphy, Ytel  |  

Customers fuel your business... this shouldn't be news to you! In order to ensure they're having the best possible experience, following the steps in this blog post will guarantee ...

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How To Really Win Your Customers Over

By Hanna Walther, Ytel  |  

Are your customers happy? You may think so, but how do you really know? Taking the time to grow and maintain your customer relationships is one of the best business moves you’ll ev...

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Live Chat: Best Practices For CX

By Jon Molina, Ytel  |  

Looking for ways to refine and improve your customer experience? Set up live chat on your website! 90% of customers find live chat a successful feature to use on their favorite com...

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Guidelines for Handling Upset Customers

By Brandon Wells, Ytel  |  

It's the natural ebb and flow of any business to encounter the occasional upset customer. We're all human, we have particular expectations, and when those aren't met the way we wan...

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Small Talk: Keeping your Customers Engaged

By Call Criteria, a Ytel Content Partner  |  

Small talk is a gift not everyone is blessed with, but as a customer service agent, should be prioritized. There is a fine line between purposeful small talk with customers, and ju...

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Whose Responsibility is Customer Experience?

By Call Criteria, a Ytel Content Partner  |  

Customer experience is often simply viewed as a cost center – a necessary evil. In fact, the majority of companies outsource it to the lowest bidder with clear directives to keep t...

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We're in the Age of the Customer

By Hanna Walther, Ytel  |  

The Internet continues to give the customer more instantaneous choices than ever, and this prerogative continues to grow. Moving forward, no business will survive that does not pla...

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