Ytel Blog

Power Up Political Campaigns With SMS

By Nicole Schouten, Ytel  |  

The polls are in and texting is no longer just for bored teenagers. SMS, (Short Message Service) - also known as text messaging - has grown astronomically as a tool for businesses ...

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Tropo customers: When one door closes, anothe...

By Michelle Rowley, Ytel  |  

As Tropo customers face the uncertainty of a communication platform closing its doors with hardly any warning, Ytel presents a viable and competitive solution with long-term value ...

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Migrating from Tropo to the Ytel API

By Matt Grofsky, Ytel  |  

As many of you are aware, Tropo is winding down operations. Tropo’s free developer accounts will be disabled October 31, 2018, and paid accounts on November 30, 2018.  More details...

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4 Ways for Political Campaigns to Win in Nove...

By Michelle Rowley, Ytel  |  

As it comes down to the wire, political campaigns throughout the U.S. are scrambling. It’s the top of the 9th  - or 4th quarter if you prefer - for the Midterm elections. Campaigns...

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The Organizations That Regulate Compliance

By Brian Keep, Ytel  |  

While communications vehicles are excellent for growing profit margins, the U.S. government has created multiple organizations that are tasked with regulating the industry. Having ...

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Hiring Customer Service & Sales reps: Key Qua...

By Brian Keep, Ytel  |  

Hiring agents or reps to handle customer service and sales is an essential part of growing your business. While so many other factors can contribute to the success, a lot weighs on...

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5 Key Points Agents Should (Always) Know

By Brian Keep, Ytel  |  

As you hire and train new agents, it's crucial to focus on a few key customer service points that your team is consistently aware of and confident speaking on. In this post, we're ...

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RCS Powers P2A Interactions, Not Just A2P

By Brian Keep, Ytel  |  

We’ve talked a lot about RCS and the benefits it offers for businesses to interact in new ways, but what about the end user? Let’s explore how RCS will also serve as person to appl...

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Regulatory Compliance Pros Outweigh The Cons

By Richard Kaplan, Ytel  |  

No matter the industry you work in, complying with government regulations is something all businesses must deal with. From the EPA to the FCC and every regulatory body in between, ...

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Industry Use Cases for SMS Marketing

By Adam Johnson, Ytel  |  

The beauty of SMS is simple - not only is it universally used, but can serve literally every industry in the market. Sending a text is a much more efficient, cost effective, and st...

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