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What Makes Up the Perfect Text?

Jeremy Bradley, Ytel |  
If your business is already using SMS as a mobile marketing tool, you’re steps ahead of your competitors. With a 98% open rate, SMS messages are proven to effectively reach the customers you want, when you want. But for your SMS campaign to reach powerful new levels of engagement and response, consider the actual content of the messages you’re sending. We’re sharing 4 must-haves to craft the ultimate SMS message.

When crafting an SMS campaign, stick to what makes your brand unique, consider what is valuable to your customer, make it personal and easy for customers to take action and engage with your company!

The benefits of SMS marketing are hard to ignore:

  • 98% open rate
  • 90% open rate within 3 minutes
  • 91% of people carry mobile devices all day
  • 74% of people form positive impressions of businesses who interact via SMS

1. Stick to Your Brand
Between promotions on TV, radio, internet or social media, your SMS message is competing for your customers’ attention - don’t let it get lost in the noise. Resonate with your customers and let them know the message is from you by staying consistent with brand language, style and personality. With successful brand recognition and awareness, your SMS message can bring in the extra marketing and sales boost your company is looking for!

  • Dedicated short codes, 5 or 6-digit numbers used by one business, are ideal for better recognition and campaign effectiveness. Customers recognize and identify who the message is coming from, giving your brand an opportunity to stand out.
  • Keywords are another must for the ultimate branding and engagement experience. For example, you ask people to text “KEYWORD” (this can be anything; something in line with your business name or product/ service) to your short code. Depending on campaign parameters, that keyword could trigger an informational response with an accompanying URL, or simply a welcome message introducing the program.
“Save on, Saver. Come on into the store this week for ultimate winter discounts! Cozy up with 25% off all sweaters and keep the party going with an additional 20% off all clearance. Now through Saturday. We’re waiting for you!”

2. Provide Value
Whether it’s a reminder for an upcoming event, news alerts, or holiday wishes with special promotions or giveaways, make your SMS campaign something of value for your user. Clearly specify what you’re offering.

“Happy Monday, Erika! To help get you through the week, show this text for 15% any purchase of $40 or more. Offer valid through Saturday at 8pm.”

3. Make it Personal
If you're not using the demographics and analytics at your fingertips, you’re wasting valuable time and money. From names and birthdays to shopping habits and purchase history, you know your customers. By including these small tidbits of info, you’re able to create personalized and targeted SMS messages that are relevant to the exact customer you want. Personalized SMS messages show customers you’re talking to them exclusively, which can help drive high engagement, and conversion rates.

“Good morning Jacob, this is Bryan with Fit Club. Celebrate your birthday month with  25% off a membership and 1 free hour of personal training! Can I schedule a time for you this week?”

4. Power Punch with a Strong Call to Action
Your business may have just sent out an SMS campaign about a promotion that you know will interest your targeted customers. But with no clear and direct Call to Action, (CTA), your customer is ultimately left with a purposeless message - a major opportunity and money lost.

The CTA tells the recipient what to do and should ultimately motivate customers to take immediate action. Make the CTA specific, clear, and easy for the customer to comply. Action words are crucial for engagement with promotional SMS messages:

  • “RSVP”
  • “Sign Up”
  • “Reply ‘YES’ to opt-in”
  • “Click here for the coupon”
  • “Reply ‘1’ to confirm, ‘2’ to cancel, or ‘3’ to reschedule”
“Hey Kristi! Wanna save money on flowers and get free stuff? Weekly flowers and retail items at 20% off,  just for you! Click here to sign up for our new Flower Power Membership Club.”

Bottom Line: When crafting an SMS campaign, stick to what makes your brand unique, consider what is valuable to your customer, make it personal and easy for customers to take action and engage with your company!

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About The Author

Jeremy Bradley, Ytel

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Jeremy is a Senior Sales rep at Ytel and he spends his days building successful relationships with customers, getting to know their business needs, and staying ahead of the curve on industry trends.


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