New technology: What is CPaaS?

Hanna Walther, Ytel |  

A buzzword that's picking up steam but not totally recognized yet is CPaaS, or Communications Platform as a Service. CPaas is a specialized kind of PaaS (Platform as a Service) that functions directly in the cloud. CPaaS removes the complexity of having to develop communications apps in real time. Software vendors, systems integrators and service providers often use a CPaaS to speed up their deployment schedule for communications rich services and apps. Larger companies tend to leverage a CPaaS to create a more open stream of communication for internal or consumer-facing processes.

Communications Platform as a Service (CPaaS)

A buzzword that's picking up steam but not totally recognized yet is CPaaS, a specialized kind of PaaS (Platform as a Service) that functions directly in the cloud. CPaaS removes the complexity of having to develop communications apps in real time. Software vendors, systems integrators and service providers often use a CPaaS to speed up their deployment schedule for communications rich services and apps. Larger companies tend to leverage a CPaaS to create a more open stream of communication for internal or consumer-facing processes.

Communications Platform as a Service (CPaaS)

The Functions of a CPaaS

A general PaaS provides the framework for development that facilitates real time communications, software development kits, and REST APIs for embedding communications into web-based applications in real time. CPaaS focuses these efforts on lines of communication such as video, voice, presence, text and conferencing functions.

The Advantages of a CPaaS

The many advantages of using a CPaaS include a faster time to market, elastic services, secure future proofing, the opportunity to improve the focus of specialized staff and no upfront capital expenditures because of the cloud based deployment.

Faster Time to Market
A CPaaS will bring some of the most common sample codes and popular applications as part of the built in package, saving developers time in the software development environment.

Elastic Services
You will only pay for the services that you actually use in a good CPaaS program, not for entire packages that have no advantages for your business or product.

Secure Future Proofing
Companies will not have to worry about installing new features, updates and bug fixes manually. All of these components are installed automatically in the cloud.

Improved Focus
Developers no longer have to worry about the underlying IT structure, because the structure is taken care of in the cloud automatically, as mentioned above. This allows for an increased specialization of the in-house staff on day to day business measures.

No Upfront Capital Expenditures
The entire environment for development occurs in the cloud, meaning that there are no hardware purchases required in order to get things started.

The Relationship Between CPaaS and SaaS

CPaaS typically functions as a single layer in a multi-layered application that includes SaaS and IaaS as well. The CPaaS layer gives developers the ability to create the services and apps that will eventually be consumed by the end users in the SaaS layer. The IaaS (infrastructure as a service) layer helps to provide the network and storage that are required to initialize services and apps in the cloud.

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About The Author

Hanna Walther, Ytel

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Hanna manages Ytel's Communications strategy and has worked in Marketing for five years. She has a Master's in Communications and is passionate about connecting customers and businesses by building authentic relationships online.


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