Ytel and COVID-19

With the uncertainty and quickly changing landscape of business due to COVID-19, we here at Ytel wanted to make sure you knew we were here to help. In times like this, we understand that communication remains key but also must adapt to fit the current times. Employees need to be able to work from home, events that are normally in person must be able to happen virtually and in the case of emergency communication, a way to send those messages out at scale and fast. 

As the global COVID-19 outbreak continues to develop, we are sharing the actions we have been taking to protect the health and well being of our clients and staff.  Ytel will continue providing you with best-in-class service and support. Here are a few highlights:

• Ytel maintains many office locations and has a diverse work staff able to react to customer needs at any time, anywhere.   Our staff has been positioned for maximum redundancy.
  
  
• Ytel has more than one network operations center, which will remain staffed. Our technical network is geographically diverse, and we are ready to shift traffic to meet demands.
  
  
• For many years, Ytel customers have deployed our software in 100% work-at-home environments.   Our employees are experts in this area! Should you feel the need to quickly shift your staff from a traditional work environment to an at-home model please contact us for assistance and read our Work-At-Home Tips.
  
  

With the growing impact of the COVID-19 outbreak, we have staffed up and appropriately positioned Ytel employees to ensure your experience with our products and services not only remain uninterrupted but highly supported.   

We are ready.    Simply call 800-382-4913 or email support@ytel.com. 

We value all current and potential Ytel customers. If there's anything you need, please don't hesitate to ask by either calling or emailing.

How customers have been using our software and technology in response to COVID-19

• Remote Agents - Our Contact Center platform allows agents to easily work from home with just a laptop, headset and solid internet connection 
• Text to Donate - Fundraisers have been canceled, but donations can be done remote by use of texting and keywords
• Text to Order - Make it easy for your customer to by from you with auto-response texts to keywords
• Emergency Broadcasting - If you need to send a message out quickly, Ytel can help with an easy to use platform for emergency texts, calls, and voicemails
• Communications API - Any custom flow needed, we can handle it

If you are in unfamiliar territory and need a hands-on partner with solutions to how COVID-19 has changed your business model, reach out to Ytel!