More Calls Connected. More Support. More Revenue. More Than Just Call Center Software.
Speak to a Contact Center Consultant. We're Here to Help!
High volume businesses require not only a service provider, but a reliable partner, to ensure the software they deploy meets their needs and gives them an edge on the competition. With Ytel’s Contact Center software, you get the whole package.
Upgrade to Ytel's Contact Center Software
Increase revenue with fewer dropped calls, better connection rates, and minimal wait times for more deals closed
Maximize productivity with an agent-friendly interface that takes 5 minutes or less to learn
Constant access to technical support and account managers whenever you need assistance
Explore The Agent Desktop
Experience a worry-free transition when you upgrade to Ytel’s Contact Center. You won’t have to worry about losing time or money thanks to the easy-to-use and agent-friendly interface.
Agents can be trained to use the software within five minutes
There are only four buttons agents need to know and use
In-tool agent & campaign reporting simplifies the admin’s role
As a carrier, Ytel knows the science behind outbound calls. No one else can ensure the highest percentage of calls connected in the industry like we can.
Tier 1 connectivity (with average uptime 99.99%)
100% U.S.-based support (with 98.9% average satisfaction rating)
Nationally recognized for cloud-based communications
SSAE16/SOC 1 compliant security
White Glove Support
You want more than just a platform, you want a partner who will help you grow. Other companies are done with the relationship after the sale is complete. Ytel is here to help your business grow today, tomorrow and in the future.
Dedicated Account Managers
Each customer has a dedicated technical account manager with call center experience to lend assistance
A technical account manager or engineer is available all hours to help solve your problems
Support staff are fully certified and are industry experts who have worked in call centers