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Ytel Blog

Posts by Matt Grofsky, Ytel :

Elevate Your Agent Training Sessions

By Matt Grofsky, Ytel  |  

Coaching agents is a crucial part of the job for call center managers, but that doesn't mean it has to be a nuisance. Coaching and guidance can go a long way for agents of all skil...

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Call Recordings: Best Practices for Business

By Matt Grofsky, Ytel  |  

If your business is handling inbound or outbound calls of any kind, call recording is a feature we highly recommend implementing into your phone system. The benefits of call record...

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WebRTC & Enterprise: The Transformation

By Matt Grofsky, Ytel  |  

WebRTC is an advanced, open-source platform that enables high quality communications in network, audio and video components that are typically used in voice and video chat applicat...

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Ytel Contact Center Admin Mobile App Gets an ...

By Matt Grofsky, Ytel  |  

The Ytel Contact Center Admin mobile app has gotten a face lift and some new feature updates! The app is available to download for both iOS and Android users for free, and now oper...

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#askYtel: Our CTO Talks All About the API

By Matt Grofsky, Ytel  |  

Businesses depend on communications today to get their messaging across and to keep customers happy. Delivering effective solutions that meet today’s modern communications needs is...

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VoIP Phone System Considerations

By Matt Grofsky, Ytel  |  

While it can be overwhelming, implementing a VoIP phone system will do great things for your business. There are tons of software options available in the market today and you've g...

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Back to (technology) Basics: CRM 101

By Matt Grofsky, Ytel  |  

Let's take it back to the basics - what is a CRM? CRM stands for customer relationship management, and it's a type of software that helps businesses, large and small, organize and ...

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