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Ytel Blog

Posts by Matt Grofsky, Ytel :

Chat Bots vs. Humans: The UX Grudge Match

By Matt Grofsky, Ytel  |  

The more companies that pivot towards prioritizing user experience for their customers, the more relevant machine learning and chat bots become. We've seen a big upswing in the cha...

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RCS Messaging: Keys to Sales & Marketing Succ...

By Matt Grofsky, Ytel  |  

As Google rolls out its rich communication services (RCS) messaging system on Android devices, sales and marketing teams now have another asset in their tool box. Consumer research...

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Dedicated & Shared Short Codes: Business Bene...

By Matt Grofsky, Ytel  |  

As you may know, short codes are a proven successful method of communicating with leads through SMS for businesses. Today we're breaking down the two types of short code: dedicated...

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We Moved! Check out our new office space

By Matt Grofsky, Ytel  |  

As far as offices go, we've gotten really lucky over the past few years. We're lucky to be headquartered in the beautiful Orange County, and we've been so happy in Foothill Ranch, ...

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Ytel Awarded Leader in Call Center Software

By Matt Grofsky, Ytel  |  

We're excited to share that Ytel Contact Center has been ranked a Category Leader in Call Center Software on GetApp.com again in 2017! Read on for an update on what we accomplished...

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What VoIP Can Do for Middle Market Businesses

By Matt Grofsky, Ytel  |  

Although the economy has officially recovered from the last recession, many companies are still fully employed in finding cost-saving solutions within their communications structur...

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Keep Your Virtual Team Fulfilled & Challenged

By Matt Grofsky, Ytel  |  

With the power of technology at our fingertips more than ever before, virtual teams are popping up all over the globe and allowing companies to grow, scale, and offer much more fro...

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5 Tips for Keeping Virtual Teams Connected

By Matt Grofsky, Ytel  |  

During this tech takeover we're living in, more teams are becoming remotely distributed across a worldwide swath of physical locations, cultures and time zones. Virtual is the new ...

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The #1 Sales Prospecting Tool: Still LinkedIn

By Matt Grofsky, Ytel  |  

If you're a salesperson looking to optimize your social media profiles to prospect for leads and potential customers, look no further. We've done the research and the facts are in ...

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If You Aren't Texting, You Aren't Trying

By Matt Grofsky, Ytel  |  

In early 2016, Ytel launched its communications API, which programmatically enables the complex infrastructure of telecom, email, and mail house distribution, all in one API. Some ...

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