Ytel Blog

Posts by Matt Grofsky, Ytel :

Migrating from Tropo to the Ytel API

By Matt Grofsky, Ytel  |  

As many of you are aware, Tropo is winding down operations. Tropo’s free developer accounts will be disabled October 31, 2018, and paid accounts on November 30, 2018.  More details...

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Chat Bots vs. Humans: The UX Grudge Match

By Matt Grofsky, Ytel  |  

The more companies that pivot towards prioritizing user experience for their customers, the more relevant machine learning and chat bots become. We've seen a big upswing in the cha...

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RCS Messaging: Keys to Sales & Marketing Succ...

By Matt Grofsky, Ytel  |  

As Google rolls out its rich communication services (RCS) messaging system on Android devices, sales and marketing teams now have another asset in their tool box. Consumer research...

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Dedicated & Shared Short Codes: Business Bene...

By Matt Grofsky, Ytel  |  

As you may know, short codes are a proven successful method of communicating with leads through SMS for businesses. Today we're breaking down the two types of short code: dedicated...

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A Secret Marketing & Sales Power Tool: RVM

By Matt Grofsky, Ytel  |  

If your sales team spends substantially more time making calls and leaving messages than closing deals, ringless voicemail is a weapon that should be added to your arsenal. For mor...

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We Moved! Check out our new office space

By Matt Grofsky, Ytel  |  

As far as offices go, we've gotten really lucky over the past few years. We're lucky to be headquartered in the beautiful Orange County, and we've been so happy in Foothill Ranch, ...

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SMS Marketing Strategy: Best Practices

By Matt Grofsky, Ytel  |  

SMS campaigns aren't exactly the new frontier, but there is certainly a myriad of opportunity for businesses to adopt this strategy and really make it their own. The gray area with...

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Ytel Awarded Leader in Call Center Software

By Matt Grofsky, Ytel  |  

We're excited to share that Ytel Contact Center has been ranked a Category Leader in Call Center Software on GetApp.com again in 2017! Read on for an update on what we accomplished...

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What VoIP Can Do for Middle Market Businesses

By Matt Grofsky, Ytel  |  

Although the economy has officially recovered from the last recession, many companies are still fully employed in finding cost-saving solutions within their communications structur...

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Keep Your Virtual Team Fulfilled & Challenged

By Matt Grofsky, Ytel  |  

With the power of technology at our fingertips more than ever before, virtual teams are popping up all over the globe and allowing companies to grow, scale, and offer much more fro...

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