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Ytel Blog

Posts by Eric Madura, Ytel :

Ytel Smart Support Powers through 2017

By Eric Madura, Ytel  |  

2017 was a fantastic year for Ytel Smart Support, our Customer Service and Support team. We take great pride in our Support being the best in the industry and we continue achieving...

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Customer Support Trends: Our 2018 Watch List

By Eric Madura, Ytel  |  

The customer service industry is one that continues to change and innovate, and 2018 will be no exception. With the adaption of AI, personalization, new data and much more, any pla...

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Why Good Support is Better than Fast Support

By Eric Madura, Ytel  |  

It is very important to work with a company who employs great customer support. Note that great customer support does not necessarily mean fast customer support. Good support is al...

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Customer Experience Phrases to Avoid

By Eric Madura, Ytel  |  

We've all experienced poor customer service - the person on the phone says the wrong thing, treats you rudely, or is deliberately unhelpful. Once you get burned this way, it's hard...

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Create Customer Loyalty with Millennials

By Eric Madura, Ytel  |  

The millennial generation marks a definitive change in the way that people think. Millennials are the first generation of people to grow up in the Information Age - people who cons...

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Evaluations to Make Before Switching Solution...

By Eric Madura, Ytel  |  

Evaluating new business solutions is an essential part of efficient workflow application. There is so much to consider; cost, efficiency, productivity, transitioning, the downtime,...

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Customer Support: Tips from Leadership

By Eric Madura, Ytel  |  

Customer support - absolutely necessary for your business, yet very easy to screw up. Having the best agents is key, there’s no doubt about that. As far as technology goes, things ...

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Foster Collaboration for Q4 of 2016

By Eric Madura, Ytel  |  

As the end of the year draws closer every day, you may notice your team's collaboration levels slipping. This is fairly normal, but should be nipped in the bud as quickly as possib...

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