Ytel Blog

Posts by Brian Keep, Ytel :

RCS: The New Frontier of Text Messaging

By Brian Keep, Ytel  |  

Are you communicating with leads via text? If so, there's a channel propelling SMS beyond what businesses and consumers expect to see when they open a text message on their device....

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Short Code vs. Long Code: SMS 411

By Brian Keep, Ytel  |  

So you want to implement SMS into your marketing strategy. Now you need to decide on using short code or long code for your campaigns. What’s the difference, you ask? Check out thi...

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SMS Marketing: More than Just Branding Buzz

By Brian Keep, Ytel  |  

Businesses who implement SMS into their lead generation and marketing strategies are listening to the communication wants of their target audience(s) and  following suit. Isn't it ...

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Why We Love an Open, Collaborative Office

By Brian Keep, Ytel  |  

Open workspaces are the greatest thing since sliced bread! Well, we think so, anyway. An open office encourages collaboration, communication, and the steady flow of ideas. These ar...

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Preventing Call Center Agent Burnout

By Brian Keep, Ytel  |  

Agent burnout is a hot topic in call centers because it happens often and can be difficult to combat; taking preventative measures to ensure your agents feel challenged, appreciate...

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Customer Service Metrics: What Are You Measur...

By Brian Keep, Ytel  |  

The Big Data age of cultivating statistics for their own sake has moved on into a new era of Relevant Data. By all means, use all of your available resources to get as much data as...

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Ringless Voicemail: Revolutionizing Mobile Ma...

By Brian Keep, Ytel  |  

We have something exciting that will take your mobile marketing efforts to new heights. Have you tried Ringless Voicemail? Read on to learn more about this technology, the change i...

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Create that Positive Work Culture We all Want

By Brian Keep, Ytel  |  

Company culture is more than comfort; it is part of the lifeblood of the modern business. In today's highly competitive business landscape, every company is always auditioning for ...

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5 Mistakes Your Agents Should NOT Make

By Brian Keep, Ytel  |  

While there are endless recommendations and tips we can give you on things to teach your call center agents, how to train them and resources to provide for education and call handl...

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Call Centers: not-so-secret ingredient to CX ...

By Brian Keep, Ytel  |  

Your call center is the only customer outreach platform that spans throughout the entire sales funnel. From customer acquisition to loyalty programs, customer experience lives and ...

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