Ytel Blog

Posts by Brian Keep, Ytel :

A Seamless CPaaS Integration Boosts Business ...

By Brian Keep, Ytel  |  

Few things are more frustrating to customers than having to wait for an answer. When you're able to create a perception with your customers that you are there for them when and how...

Continue Reading →

Why SaaS Companies Need CPaaS for Customer En...

By Brian Keep, Ytel  |  

Creating genuine customer engagement doesn't happen overnight -- it is the product of clear and consistent communication over time. Today's customers need to know that they can hav...

Continue Reading →

The Organizations That Regulate Compliance

By Brian Keep, Ytel  |  

While communications vehicles are excellent for growing profit margins, the U.S. government has created multiple organizations that are tasked with regulating the industry. Having ...

Continue Reading →

Hiring Customer Service & Sales reps: Key Qua...

By Brian Keep, Ytel  |  

Hiring agents or reps to handle customer service and sales is an essential part of growing your business. While so many other factors can contribute to the success, a lot weighs on...

Continue Reading →

5 Key Points Agents Should (Always) Know

By Brian Keep, Ytel  |  

As you hire and train new agents, it's crucial to focus on a few key customer service points that your team is consistently aware of and confident speaking on. In this post, we're ...

Continue Reading →

RCS Powers P2A Interactions, Not Just A2P

By Brian Keep, Ytel  |  

We’ve talked a lot about RCS and the benefits it offers for businesses to interact in new ways, but what about the end user? Let’s explore how RCS will also serve as person to appl...

Continue Reading →

Chat Bots & Automation: The Good, Bad & Ugly

By Brian Keep, Ytel  |  

Chat bots are a conversational UI tool that allows companies to automate their interactions with customers and leads. With strong advantages and disadvantages, it's typically a con...

Continue Reading →

SMS Campaigns: Compliance Guidelines

By Brian Keep, Ytel  |  

Sending SMS marketing campaigns can be a hugely successful way for businesses to communicate with their audience. The biggest (and arguably, most complex) factor here is following ...

Continue Reading →

Offer a Human Experience through Ringless Voi...

By Brian Keep, Ytel  |  

If you're a business looking to enhance customer experience through a communication channel, a solution like ringless voicemail can be a great addition to your marketing strategy. ...

Continue Reading →

From SMS to Messaging Apps & Now... RCS

By Brian Keep, Ytel  |  

RCS combines the universal adoption of SMS with the feature richness of messaging apps to deliver the next generation of text messaging. But RCS isn’t just an SMS replacement, it’s...

Continue Reading →
New Call-to-action

Content Partners