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Ytel Blog

Posts by Brandon Wells, Ytel :

Boost Customer Retention & Engagement via SMS

By Brandon Wells, Ytel  |  

Using SMS as a marketing channel means more than just lead generation and closing more deals. It can also provide a strong sounding board for customer retention, brand exposure, an...

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Our Holiday Tech Wish List: 2017 Edition

By Brandon Wells, Ytel  |  

What's on your wish list this year? 2017 has been an exciting year for new products released in various markets; from new smartphone technology to office supplies and everything in...

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Onboarding - Not a One Size Fits All Solution

By Brandon Wells, Ytel  |  

You do not acquire customers in a generic way. Prospects demand to be personally catered to in the modern business landscape. This personalized service can't just stop once you hav...

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The Business Benefits of Collaboration

By Brandon Wells, Ytel  |  

Synergy is one of the most important aspects of your business at any scale, and the need for synergy and collaboration increases as your scale grows. However, working together can ...

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Guidelines for Handling Upset Customers

By Brandon Wells, Ytel  |  

It's the natural ebb and flow of any business to encounter the occasional upset customer. We're all human, we have particular expectations, and when those aren't met the way we wan...

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Call Center Obstacles & How to Resolve Them

By Brandon Wells, Ytel  |  

In the call center environment, there are so many moving parts. From agents and managing shifts to keeping customers happy, ensuring technology is constantly updated, and of course...

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10 Tips for Call Center Agents in 2016

By Brandon Wells, Ytel  |  

Being a call center agent in 2016 means you wear a variety of hats, you're experienced with technology, and you spend your days making or taking calls and helping customers. We're ...

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Customer Onboarding with Ytel

By Brandon Wells, Ytel  |  

At Ytel, customer service and support is our #1 priority. Everyone that is a part of our team knows we measure our success based on the satisfaction, productivity, and scalability ...

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The Perfect Telesales Script

By Brandon Wells, Ytel  |  

Yes, we’re serious! You can develop a perfect outbound telesales script - after all, it’s your manuscript for success. Regardless of your market or the product you’re selling, the ...

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