Ytel Blog

Posts by Brandon Wells, Ytel :

Customer Engagement is Mission Critical. Here...

By Brandon Wells, Ytel  |  

We always hear about how customer experience can make or break a business - and while this is arguably true, engagement tops the list as well. Simply put, the way you interact with...

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Shopping for SMS? Make Sure these Boxes are C...

By Brandon Wells, Ytel  |  

As SMS marketing continues to see massive growth each year, agencies and companies alike are able to offer SMS as part of their marketing services without the experience or team to...

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Boost Customer Retention & Engagement via SMS

By Brandon Wells, Ytel  |  

Using SMS as a marketing channel means more than just lead generation and closing more deals. It can also provide a strong sounding board for customer retention, brand exposure, an...

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Increase SMS Opt-Ins Via Incentivized Content

By Brandon Wells, Ytel  |  

SMS marketing has been so quickly adopted by both small and large businesses, mainly because of the versatility it offers. But you’ll need a big opt-in list to make SMS work for yo...

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Our Holiday Tech Wish List: 2017 Edition

By Brandon Wells, Ytel  |  

What's on your wish list this year? 2017 has been an exciting year for new products released in various markets; from new smartphone technology to office supplies and everything in...

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Onboarding - Not a One Size Fits All Solution

By Brandon Wells, Ytel  |  

You do not acquire customers in a generic way. Prospects demand to be personally catered to in the modern business landscape. This personalized service can't just stop once you hav...

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The Business Benefits of Collaboration

By Brandon Wells, Ytel  |  

Synergy is one of the most important aspects of your business at any scale, and the need for synergy and collaboration increases as your scale grows. However, working together can ...

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Guidelines for Handling Upset Customers

By Brandon Wells, Ytel  |  

It's the natural ebb and flow of any business to encounter the occasional upset customer. We're all human, we have particular expectations, and when those aren't met the way we wan...

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Call Center Obstacles & How to Resolve Them

By Brandon Wells, Ytel  |  

In the call center environment, there are so many moving parts. From agents and managing shifts to keeping customers happy, ensuring technology is constantly updated, and of course...

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10 Tips for Call Center Agents in 2016

By Brandon Wells, Ytel  |  

Being a call center agent in 2016 means you wear a variety of hats, you're experienced with technology, and you spend your days making or taking calls and helping customers. We're ...

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