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Ytel Blog

Posts by Adam Johnson, Ytel :

Key Elements of Optimal Customer Service

By Adam Johnson, Ytel  |  

We recently hosted a customer service expert at the Ytel office for an extremely helpful seminar on the key elements of optimizing the customer experience through employees, your b...

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Lead Follow-Up: Top Strategies to Implement

By Adam Johnson, Ytel  |  

A solid lead generation strategy is very important, but not all encompassing. The way that you follow up on your leads determines your bottom line and the viability of your marketi...

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How to Earn (and Keep!) Loyal Customers

By Adam Johnson, Ytel  |  

A repeat customer costs around 90% less to keep than the cost of obtaining a new prospect. With these kinds of savings, doesn't it seem like good business to learn how to earn and ...

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10 Ways to Beat Your Sales Quota in Q1

By Adam Johnson, Ytel  |  

If you're reading this, you know how difficult it can sometimes be to stick to the sales goals you set for yourself a few months prior with your manager. You were feeling confident...

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Own Your Discovery Calls & Convert them

By Adam Johnson, Ytel  |  

As the most important type of sales call by definition, the discovery call can very easily become a catalyst for nervous banter and other avoidable mistakes that can lose your comp...

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Amp Up Leadership Meetings in 5 Easy Steps

By Adam Johnson, Ytel  |  

Let's face it - it's difficult to get everyone on board for leadership meetings. They can be long and extraneous, and often times, similar to pulling teeth. There are ways to spice...

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Customer Experience Metrics: Do Yours Match?

By Adam Johnson, Ytel  |  

Customer experience is a powerful part of your business model and the foundation of customer retention; if your team is offering an experience that is unique and providing customer...

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Build Rapport with Customers & Leads

By Adam Johnson, Ytel  |  

In any sales or business development role, building rapport is essential to having a successful book of business. When you're building a relationship and selling over the phone, be...

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Ramp Up Your Sales Script (Again)

By Adam Johnson, Ytel  |  

Last year, we wrote a post about the "Perfect Telesales Script" and the ways you can achieve said perfection. After many months of outbound dialing, we've written up a revised vers...

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How to Motivate Your Sales Reps

By Adam Johnson, Ytel  |  

There's no surprise in the fact that outbound sales reps can lose their motivation easily. Let's be honest; these kinds of jobs can grow monotonous and tiresome with time. Dealing ...

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