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Ytel Blog

Why SaaS Companies Need CPaaS for Customer En...

By Brian Keep, Ytel  |  

Creating genuine customer engagement doesn't happen overnight -- it is the product of clear and consistent communication over time. Today's customers need to know that they can hav...

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Power Up Political Campaigns With SMS

By Nicole Schouten, Ytel  |  

The polls are in and texting is no longer just for bored teenagers. SMS, (Short Message Service) - also known as text messaging - has grown astronomically as a tool for businesses ...

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Tropo customers: When one door closes, anothe...

By Michelle Rowley, Ytel  |  

As Tropo customers face the uncertainty of a communication platform closing its doors with hardly any warning, Ytel presents a viable and competitive solution with long-term value ...

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Migrating from Tropo to the Ytel API

By Matt Grofsky, Ytel  |  

As many of you are aware, Tropo is winding down operations. Tropo’s free developer accounts will be disabled October 31, 2018, and paid accounts on November 30, 2018.  More details...

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4 Ways Business Texting Powers Customer Servi...

By Nicole Schouten, Ytel  |  

You’re swamped at work but have a quick question about your appointment for tomorrow. No time to make a phone call, so try a text message to their business number. No response. It’...

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Upselling 101: How to Boost Revenue

By Adam Johnson, Ytel  |  

It is no secret that upselling is the magic bean that generates outsized revenue streams. Once you have a customer on the line and in a good mood, you are in a perfect position to ...

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4 Ways for Political Campaigns to Win in Nove...

By Michelle Rowley, Ytel  |  

As it comes down to the wire, political campaigns throughout the U.S. are scrambling. It’s the top of the 9th  - or 4th quarter if you prefer - for the Midterm elections. Campaigns...

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The Organizations That Regulate Compliance

By Brian Keep, Ytel  |  

While communications vehicles are excellent for growing profit margins, the U.S. government has created multiple organizations that are tasked with regulating the industry. Having ...

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Collaboration Within Your Company

By Sean Dailey, Ytel  |  

Achieving excellence through collaboration is no simple feat; it's one that takes time, hard work, and the buy in of all team members to make it successful.  But implementing colla...

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Hiring Customer Service & Sales reps: Key Qua...

By Brian Keep, Ytel  |  

Hiring agents or reps to handle customer service and sales is an essential part of growing your business. While so many other factors can contribute to the success, a lot weighs on...

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