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Ytel Blog

5 Key Points Agents Should (Always) Know

By Brian Keep, Ytel  |  

As you hire and train new agents, it's crucial to focus on a few key customer service points that your team is consistently aware of and confident speaking on. In this post, we're ...

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Creative Ways to Show Employee Appreciation

By Sean Dailey, Ytel  |  

Showing employee appreciation is crucial to retaining happy team members, ensuring your company culture is growing in a healthy and conducive way, and to maintain and improve produ...

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RCS Powers P2A Interactions, Not Just A2P

By Brian Keep, Ytel  |  

We’ve talked a lot about RCS and the benefits it offers for businesses to interact in new ways, but what about the end user? Let’s explore how RCS will also serve as person to appl...

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Regulatory Compliance Pros Outweigh The Cons

By Richard Kaplan, Ytel  |  

No matter the industry you work in, complying with government regulations is something all businesses must deal with. From the EPA to the FCC and every regulatory body in between, ...

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High-Value Social Lead Gen Via Content Market...

By Megan Murphy, Ytel  |  

High value content marketing and lead generation can be key drivers to growing revenue. This is an area that many companies struggle with despite putting in extraordinarily hard wo...

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Employee-Based Onboarding: The Basics

By Patrick Kennedy, Ytel  |  

Onboarding plays a crucial role in an employee's dedication and loyalty to the company they work for. If a new employee shows up on their first day to find that no one is prepared,...

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Happy Customers Are Your Best Marketing Tool

By Tyler Holliday, Ytel  |  

Everybody wants happy customers. After all, happy customers usually come back, and when they do, they often bring their friends, family, and associates with them. As the old saying...

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Recruiting Talent Through Social Media

By Sean Dailey, Ytel  |  

Are your recruiting efforts running dry? There are a few ways you can utilize social media to look more polished and branded online. This strategy will help allocate candidates thr...

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Intertwining SMS & Social Media: Optimal Lead...

By Nicole Schouten, Ytel  |  

Given the fact that our phones are virtually always within arm's reach, now is the time for your marketing team to bank on all things mobile. With SMS open rates at 98% and social ...

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Lead Gen Challenges: Engaging Prospects

By Michelle Burson, Ytel  |  

Marketers have a pretty tough path to follow - once you've roped in a new prospect, how are you going to ensure that they're staying engaged? Creating a sales funnel gets you throu...

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