X5 Admin Mobile App Gets an Update

Matt Grofsky, Ytel |  

The X5 Admin mobile app has gotten a face lift and some new feature updates! The app is available to download for both iOS and Android users for free, and now operates on Apple Watch, as well. We recommend all admin download and utilize the mobile app as much as possible to monitor campaigns, metrics, and reporting from virtually anywhere in the world.

X5 Admin Mobile App Updates

The X5 Admin mobile app has gotten a face lift and some new feature updates! The app is available to download for both iOS and Android users for free, and now operates on Apple Watch, as well. We recommend all admin download and utilize the mobile app as much as possible to monitor campaigns, metrics, and reporting from virtually anywhere in the world.

X5 Admin Mobile App Updates

With the new admin updates, the reporting modules have more capabilities than ever before, including in depth agent performance details on call stats breakdowns and pause code breakdowns. These reporting features allow admin to key in on metrics per agent to analyze calls by the minute. You can also add new users and manage existing users through the admin mobile app, too. 

X5 Admin is also available for download on Apple Watch. Within the interface, admin can monitor agents who are waiting, paused and dispositioned. 

Previous app updates include real-time insights, where admins have the ability to turn on/off campaigns from the X5 Admin app, and can even change the dial ratio on those campaigns. Your admin can also add new users within the app and can call Ytel Smart Support with the click of a button. With any update, our goal is to make life easier for our customers, while improving efficiency and mobility.

By providing the ability to be mobile, we are enabling admins to be more hands on with their team. Now, they can join their agents on the floor, providing hands on support and training, all while monitoring the activity of the entire floor.

The X5 mobile admin app is available for free download on both the Apple and Google marketplaces.

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About The Author

Matt Grofsky, Ytel

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Matt provides Ytel with avenues to do things different. As a software developer with close to 20 years experience, Matt is aggressive on deliverables and is able to get projects done. Matt is a successful inventor and has been founding companies with Nick for the past 15 years.


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