Ytel Blog

Technology: APIs in Business & Management

By Matt Grofsky, Ytel  |  

The API serves a multitude of uses in 2017, and they're always evolving with new uses and benefits as more functions become apparent to more users. APIs improve the efficiency of d...

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Best Productivity Apps for A CEO

By Drew Matthews, Ytel  |  

While technology might add to the noise of our every day lives, there is a certain amount of convenience, organization, and productivity it contributes, too. Business leaders and C...

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Ytel's 2016 Holiday Tech Wish List

By Sean Dailey, Ytel  |  

Happy holidays, everyone! According to a recent study from the Consumer Technology Association (CTA), 68% of U.S. consumers plan to purchase technology gifts this holiday season. S...

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Call Recordings: Best Practices for Business

By Matt Grofsky, Ytel  |  

If your business is handling inbound or outbound calls of any kind, call recording is a feature we highly recommend implementing into your phone system. The benefits of call record...

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Technical Documentation: The Lost Art Form

By Wes Wise, Ytel  |  

With message360° and its correlating API documentation, we offer a rounded service for consumers to take full advantage of, from getting initially set up all the way to using advan...

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ECaaS (Enterprise Communication as a Service)

By Drew Matthews, Ytel  |  

"As a service" services are taking over the online business landscape, with every new nuance of a spin off service christening a new acronym. However, ECaaS may actually be one acr...

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WebRTC & Enterprise: The Transformation

By Matt Grofsky, Ytel  |  

WebRTC is an advanced, open-source platform that enables high quality communications in network, audio and video components that are typically used in voice and video chat applicat...

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The Future of Mobile Apps: 5 Predictions

By Sean Dailey, Ytel  |  

There have been few technological advancements that have changed our collective lives more than the mobile app. The future for mobile apps looks as bright as the past, if not brigh...

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New technology: What is CPaaS?

By Hanna Smolan, Ytel  |  

A buzzword that's picking up steam but not totally recognized yet is CPaaS, or Communications Platform as a Service. CPaas is a specialized kind of PaaS (Platform as a Service) tha...

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How Technology is Helping Customer Experience

By Gino Aielli, Ytel  |  

 When all else is equal, customer service makes the difference in the success of a business. There have been many incredible recent innovations in technology, specifically geared t...

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