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Ytel Blog

CEO Spotlight: Be a Great Leader in 2017

By Nick Newsom, Ytel  |  

As the CEO of Ytel, taking a step back and reflecting on my leadership has always been important to me. In doing so, I find that I’m able to see clearly what my team needs more of,...

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Run Efficient Sales Meetings in 2017

By Sean Dailey, Ytel  |  

There are always ways you can improve the productivity levels of your internal sales meetings, and what better time to start than the new year? Today we're sharing a couple simple ...

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Focus Points for Your Business in 2017

By Gino Aielli, Drips  |  

With 2017 almost upon us, you are most likely in the process of sitting down with your leadership team to discuss goals and strategies for the new year. We've rounded up a few of t...

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Elevate Your Agent Training Sessions

By Matt Grofsky, Ytel  |  

Coaching agents is a crucial part of the job for call center managers, but that doesn't mean it has to be a nuisance. Coaching and guidance can go a long way for agents of all skil...

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Amp Up Leadership Meetings in 5 Easy Steps

By Chris McInally, Ytel  |  

Let's face it - it's difficult to get everyone on board for leadership meetings. They can be long and extraneous, and often times, similar to pulling teeth. There are ways to spice...

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5 Lessons on Leadership & Building a Team

By Nick Newsom, Ytel  |  

Fulfilling the role of leader in a business can be an overwhelming, daunting, and thankless job. Running a business is hard work; it's long hours, the work never truly ends, and yo...

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Be a Better Contact Center Manager

By Brian Keep, Ytel  |  

Change comes in fluid motions and forces you to re-adjust, re-evaluate, and repair. It's a great, natural opportunity for the leadership roles in your business to step up their gam...

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Why Your Agents Are Frustrated

By Brian Keep, Ytel  |  

There are plenty of reasons why your agents are frustrated with their daily tasks. We can chalk some of it up to just the natural flow of the job, dealing with irate customers, and...

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Build Your Culture: Be a Leader, Not a Boss

By Sean Dailey, Ytel  |  

Let's paint a picture that many of us have experienced - Waking up in the morning and having no desire to go to work and deal with the tyrant, your boss, another day. Barking comma...

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Improve Attendance & Your Bottom Line

By Tyler Holliday, Ytel  |  

Depending on the number of employees you have at your company, adhering to everyone’s schedule and trying to accommodate as many as you can is nearly impossible. Lucky for you, the...

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