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Ytel Blog

6 Simple Customer Review Resources

By Hanna Walther, Ytel  |  

While it can be a daunting task to ask your customers to leave reviews online about your company, software, product or service, the payout can be wort...

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Customer Experience Metrics: Do Yours Match?

By Adam Johnson, Ytel  |  

Customer experience is a powerful part of your business model and the foundation of customer retention; if your team is offering an experience that is unique and providing customer...

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10 Customer Service Skills Worth Hiring For

By Sean Dailey, Ytel  |  

Building a business is a tough job in any industry. The first step in doing so is finding a team that can back your business. If you're selling a product or service, you better hav...

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How Technology is Helping Customer Experience

By Drew Matthews, Ytel  |  

 When all else is equal, customer service makes the difference in the success of a business. There have been many incredible recent innovations in technology, specifically geared t...

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Customer Experience - Feedback Surveys

By Patrick Kennedy, Ytel  |  

Are you looking for a better way to gain insight into your customer experience with your product/ service, or discover the way they interact with your team? The  most effective way...

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Customer Onboarding with Ytel

By Brandon Wells, Ytel  |  

At Ytel, customer service and support is our #1 priority. Everyone that is a part of our team knows we measure our success based on the satisfaction, productivity, and scalability ...

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Call Center Agents: Aim for Excellence

By Patrick Kennedy, Ytel  |  

Call center agents are often the only point of contact for customers, so your interactions should be as positive and successful as possible. Whatever ...

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Use Social Media to Ramp Up Customer Support

By Hanna Walther, Ytel  |  

It's a digital world, we're all just living in it. We've talked in great lengths about the importance of businesses being present online and contributing to the conversation. Using...

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Back to Basics: Customer Experience

By Hanna Walther, Ytel  |  

Living in a digital age means you can find pretty much anything about any company just by typing a few words into Google. While this can be both a positive and a negative thing, we...

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Ytel Smart Support Solves 100k Tickets

By Nick Newsom, Ytel  |  

At Ytel, we take our customer support very seriously. As a customer, if you've interacted with one of our Smart Support agents, you have experienced firsthand the value they bring ...

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