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Ytel Blog

Customers Are the Fuel Behind  Your Business

By Megan Murphy, Ytel  |  

Customers fuel your business... this shouldn't be news to you! In order to ensure they're having the best possible experience, following the steps in this blog post will guarantee ...

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How To Really Win Your Customers Over

By Hanna Smolan, Ytel  |  

Are your customers happy? You may think so, but how do you really know? Taking the time to grow and maintain your customer relationships is one of the best business moves you’ll ev...

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Live Chat: Best Practices For CX

By Jon Molina, Ytel  |  

Looking for ways to refine and improve your customer experience? Set up live chat on your website! 90% of customers find live chat a successful feature to use on their favorite com...

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Guidelines for Handling Upset Customers

By Brandon Wells, Ytel  |  

It's the natural ebb and flow of any business to encounter the occasional upset customer. We're all human, we have particular expectations, and when those aren't met the way we wan...

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Small Talk: Keeping your Customers Engaged

By Call Criteria, a Ytel Content Partner  |  

Small talk is a gift not everyone is blessed with, but as a customer service agent, should be prioritized. There is a fine line between purposeful small talk with customers, and ju...

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Whose Responsibility is Customer Experience?

By Call Criteria, a Ytel Content Partner  |  

Customer experience is often simply viewed as a cost center – a necessary evil. In fact, the majority of companies outsource it to the lowest bidder with clear directives to keep t...

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We're in the Age of the Customer

By Hanna Smolan, Ytel  |  

The Internet continues to give the customer more instantaneous choices than ever, and this prerogative continues to grow. Moving forward, no business will survive that does not pla...

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How Text Messaging Changed CX

By Brian Keep, Ytel  |  

While no one needs a professional statistician to reflect this truth, texting is by far a more important function of the modern smartphone than the original function of the phone; ...

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Live Chat: Why It's So Important For Business

By Tyler Holliday, Ytel  |  

In the modern business landscape, the live chat feature is quickly becoming much more than just an aside that looks good to have in the bottom right corner of the screen. Consumers...

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6 Simple Customer Review Resources

By Hanna Smolan, Ytel  |  

While it can be a daunting task to ask your customers to leave reviews online about your company, software, product or service, the payout can be wort...

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