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Ytel Blog

Customer Service Metrics: What Are You Measur...

By Brian Keep, Ytel  |  

The Big Data age of cultivating statistics for their own sake has moved on into a new era of Relevant Data. By all means, use all of your available resources to get as much data as...

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Provide Great Customer Service: Outbound Chan...

By Alex Treichler, Ytel  |  

So you have optimized all of your outreach potential into an multi-channel platform... congratulations! Your customers can now reach you in a number of ways, and your company gets ...

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Ringless Voicemail: Revolutionizing Mobile Ma...

By Brian Keep, Ytel  |  

 It’s the final countdown to the end of 2017 and we have something exciting that will take your mobile marketing efforts to new heights. Have you tried Ringless Voicemail? Read on ...

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Customer Experience Phrases to Avoid

By Eric Madura, Ytel  |  

We've all experienced poor customer service - the person on the phone says the wrong thing, treats you rudely, or is deliberately unhelpful. Once you get burned this way, it's hard...

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Key Elements of Optimal Customer Service

By Adam Johnson, Ytel  |  

We recently hosted a customer service expert at the Ytel office for an extremely helpful seminar on the key elements of optimizing the customer experience through employees, your b...

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Chat Bots Aren't Enough; We Need The Human To...

By Wes Wise, Ytel  |  

New technology brings new opportunity, but new technology is not a catchall to your customer service and internal communications problems. There is something to be said for the aut...

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Training vs. Coaching: Best Learning Processe...

By Tyler Holliday, Ytel  |  

When you want your employees to learn a new skill, the way that you teach them is just as important as what you teach them. There is a difference between training and coaching, and...

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Create Customer Loyalty with Millennials

By Eric Madura, Ytel  |  

The millennial generation marks a definitive change in the way that people think. Millennials are the first generation of people to grow up in the Information Age - people who cons...

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The Business Benefits of Collaboration

By Brandon Wells, Ytel  |  

Synergy is one of the most important aspects of your business at any scale, and the need for synergy and collaboration increases as your scale grows. However, working together can ...

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The Key to a Happy, Productive Contact Center

By Call Criteria, a Ytel Content Partner  |  

As a contact center manager, retaining quality agents can be a real threat to your quality objectives. High churn rates not only affect morale, but your business’ bottom line will ...

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