Ytel Blog

Strategies to Make Your Team Work Efficiently

By Jon Molina, Ytel  |  

Efficiency and productivity go hand in hand. Both contribute to increased profitability for your company. Today on the blog we're sharing a few strategies to support your team in w...

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Hiring: 10 Questions to Ask in a Support Inte...

By Sean Dailey, Ytel  |  

Customer support is arguably one of the most important departments in a company; handling customers head on with a wide range of emotions and issues can be stressful and takes a ce...

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Why Good Support is Better than Fast Support

By Eric Madura, Ytel  |  

It is very important to work with a company who employs great customer support. Note that great customer support does not necessarily mean fast customer support. Good support is al...

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Rapport. Trust. Influence.

By Ken Richard, Ytel  |  

Building rapport is a crucial start to any relationship; without it, you can never build trust. And without trust, what do you have? Read on for a deeper dive into the three attrib...

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Preventing Call Center Agent Burnout

By Brian Keep, Ytel  |  

Agent burnout is a hot topic in call centers because it happens often and can be difficult to combat; taking preventative measures to ensure your agents feel challenged, appreciate...

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Hiring Call Center Agents: 5 Key Qualities

By Brian Keep, Ytel  |  

Hiring agents is an essential part of growing your call center business. While so many other factors can contribute to the success, everything begins with your agents. In this post...

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Onboarding - Not a One Size Fits All Solution

By Brandon Wells, Ytel  |  

You do not acquire customers in a generic way. Prospects demand to be personally catered to in the modern business landscape. This personalized service can't just stop once you hav...

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Customer Service Metrics: What Are You Measur...

By Brian Keep, Ytel  |  

The Big Data age of cultivating statistics for their own sake has moved on into a new era of Relevant Data. By all means, use all of your available resources to get as much data as...

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Provide Great Customer Service: Outbound Chan...

By Alex Treichler, Ytel  |  

So you have optimized all of your outreach potential into an multi-channel platform... congratulations! Your customers can now reach you in a number of ways, and your company gets ...

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Ringless Voicemail: Revolutionizing Mobile Ma...

By Brian Keep, Ytel  |  

 It’s the final countdown to the end of 2017 and we have something exciting that will take your mobile marketing efforts to new heights. Have you tried Ringless Voicemail? Read on ...

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