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Ytel Blog

Key Elements of Optimal Customer Service

By Adam Johnson, Ytel  |  

We recently hosted a customer service expert at the Ytel office for an extremely helpful seminar on the key elements of optimizing the customer experience through employees, your b...

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Chat Bots Aren't Enough; We Need The Human To...

By Wes Wise, Ytel  |  

New technology brings new opportunity, but new technology is not a catchall to your customer service and internal communications problems. There is something to be said for the aut...

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Training vs. Coaching: Best Learning Processe...

By Tyler Holliday, Ytel  |  

When you want your employees to learn a new skill, the way that you teach them is just as important as what you teach them. There is a difference between training and coaching, and...

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Create Customer Loyalty with Millennials

By Eric Madura, Ytel  |  

The millennial generation marks a definitive change in the way that people think. Millennials are the first generation of people to grow up in the Information Age - people who cons...

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The Business Benefits of Collaboration

By Brandon Wells, Ytel  |  

Synergy is one of the most important aspects of your business at any scale, and the need for synergy and collaboration increases as your scale grows. However, working together can ...

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The Key to a Happy, Productive Contact Center

By Call Criteria, a Ytel Content Partner  |  

As a contact center manager, retaining quality agents can be a real threat to your quality objectives. High churn rates not only affect morale, but your business’ bottom line will ...

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What VoIP Can Do for Middle Market Businesses

By Matt Grofsky, Ytel  |  

Although the economy has officially recovered from the last recession, many companies are still fully employed in finding cost-saving solutions within their communications structur...

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Evaluations to Make Before Switching Solution...

By Eric Madura, Ytel  |  

Evaluating new business solutions is an essential part of efficient workflow application. There is so much to consider; cost, efficiency, productivity, transitioning, the downtime,...

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Improve Communications within your Workplace

By Hanna Smolan, Ytel  |  

From time to time, it's important to take a step back and evaluate the performance and productivity of the communication you've established for the various departments within your ...

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Perfect Your Outbound Dialing Strategy

By Patrick Kennedy, Ytel  |  

Everyone is looking for the same thing in general with an outbound dialing strategy. Your company wants to improve connection rates and lower the amount of time and money that you ...

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