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Ytel Blog

Tips to Master Time Management

By Sean Dailey, Ytel  |  

As a manager, department head, executive or anywhere in between... do you know where to aim your focus and direction at any given time during the work day? Through knowing your int...

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Department Planning: Next Year's Strategy

By Tyler Holliday, Ytel  |  

2018 is coming... are you prepared? A huge priority as the year draws to a close is building out next year's plan. Maybe you're ahead of the game and have been working on this all ...

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Collaborate with your Remote Team Successfull...

By Sean Dailey, Ytel  |  

Remote teams are more common than not in the modern business landscape; it's become the norm for most companies to have a handful of employees who work remotely from various locati...

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Strategies to Make Your Team Work Efficiently

By Jon Molina, Ytel  |  

Efficiency and productivity go hand in hand. Both contribute to increased profitability for your company. Today on the blog we're sharing a few strategies to support your team in w...

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Hiring: 10 Questions to Ask in a Support Inte...

By Sean Dailey, Ytel  |  

Customer support is arguably one of the most important departments in a company; handling customers head on with a wide range of emotions and issues can be stressful and takes a ce...

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Why Good Support is Better than Fast Support

By Eric Madura, Ytel  |  

It is very important to work with a company who employs great customer support. Note that great customer support does not necessarily mean fast customer support. Good support is al...

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Rapport. Trust. Influence.

By Ken Richard, Ytel  |  

Building rapport is a crucial start to any relationship; without it, you can never build trust. And without trust, what do you have? Read on for a deeper dive into the three attrib...

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Preventing Call Center Agent Burnout

By Brian Keep, Ytel  |  

Agent burnout is a hot topic in call centers because it happens often and can be difficult to combat; taking preventative measures to ensure your agents feel challenged, appreciate...

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Hiring Call Center Agents: 5 Key Qualities

By Brian Keep, Ytel  |  

Hiring agents is an essential part of growing your call center business. While so many other factors can contribute to the success, everything begins with your agents. In this post...

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Onboarding - Not a One Size Fits All Solution

By Brandon Wells, Ytel  |  

You do not acquire customers in a generic way. Prospects demand to be personally catered to in the modern business landscape. This personalized service can't just stop once you hav...

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