Ytel Blog

Introducing the New Ask.Ytel Blog!

By Hanna Smolan, Ytel  |  

Our new blog is live! Ask.Ytel got a face lift and we couldn't be happier with how it turned out.  As Ytel grows and changes, the platforms and services we provide evolve, too. Our...

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Click2Call Available as a Chrome Extension

By Brian Keep, Ytel  |  

Calling all X5 Cloud Contact Center Agents - we've got exciting news! Click2Call is now available to download as a Chrome Extension. Read on for instructions on how to download the...

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Thank You for 2016 from Team Ytel

By Nick Newsom, Ytel  |  

Can you believe that 2017 is already here? 2016 really did fly by, and we achieved so much and had a blast while doing it. Follow along with us as we highlight some of our favorite...

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Ytel Ranked in Top Workplaces by OC Register

By Hanna Smolan, Ytel  |  

Ytel is honored to have been awarded a Top Workplace of 2016 by the OC Register! At Ytel, employee satisfaction is at the center of everything we do. Ranking in the Top Workplaces ...

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Ytel Awarded Leader in Call Center Software

By GetApp, a Ytel Content Partner  |  

We're excited to share that X5 Cloud Contact Center has been ranked a Category Leader in Call Center Software on GetApp.com! The ranking is based on 5 data points, each scored out ...

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message360° Partners with Zoho CRM

By Gino Aielli, Ytel  |  

We are very excited to announce a new partnership with Zoho CRM! Zoho CRM gives customers a 360-degree view of complete sales cycle and pipeline. Identify trends, spot opportunitie...

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X5 Admin Mobile App Gets an Update

By Matt Grofsky, Ytel  |  

The X5 Admin mobile app has gotten a face lift and some new feature updates! The app is available to download for both iOS and Android users for free,...

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Whisper & ACL Added to Cloud Contact Center

By Hanna Smolan, Ytel  |  

We are introducing two new features to  Cloud Contact Center this month; Whisper and ACL (Access Control Lists) that will be available to X5 Cloud Con...

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#AskYtel: A Guide to VoiceAnalytics

By Hanna Smolan, Ytel  |  

VoiceAnalytics is a powerful tool to help businesses search, analyze and surface important information from 100% of phone calls each agent makes. This solution integrates directly ...

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Ytel at Call Center Week 2016

By Tyler Holliday, Ytel  |  

It's that time of year... trade show season! We are gearing up for one of our favorite shows all year; Call Center Week in Las Vegas. Will we be seeing you there?

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