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Ytel Blog

Strategies to Make Your Team Work Efficiently

By Jon Molina, Ytel  |  

Efficiency and productivity go hand in hand. Both contribute to increased profitability for your company. Today on the blog we're sharing a few strategies to support your team in w...

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Hiring: 10 Questions to Ask in a Support Inte...

By Sean Dailey, Ytel  |  

Customer support is arguably one of the most important departments in a company; handling customers head on with a wide range of emotions and issues can be stressful and takes a ce...

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Why Good Support is Better than Fast Support

By Eric Madura, Ytel  |  

It is very important to work with a company who employs great customer support. Note that great customer support does not necessarily mean fast customer support. Good support is al...

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Rapport. Trust. Influence.

By Ken Richard, Ytel  |  

Building rapport is a crucial start to any relationship; without it, you can never build trust. And without trust, what do you have? Read on for a deeper dive into the three attrib...

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Preventing Call Center Agent Burnout

By Brian Keep, Ytel  |  

Agent burnout is a hot topic in call centers because it happens often and can be difficult to combat; taking preventative measures to ensure your agents feel challenged, appreciate...

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Employee Wellness Programs & Benefits

By Sean Dailey, Ytel  |  

A hot topic in 2017 was employee wellness, and rightfully so. As health and wellness takes a much more prominent priority in people's lives all over the globe, they demand the same...

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How to Leverage Twitter for Business

By Megan Murphy, Ytel  |  

In the convoluted world of social media, it's very easy for businesses and salespeople to get lost in the shuffle. However, finding one social platform and sticking to it can lead ...

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4th Quarter Blogging: Finish the Year Strong

By Hanna Walther, Ytel  |  

Q4 is here! The holidays are around the corner and everything is buzzing with excitement at the end of the year. This is the perfect time to circle back on your blog strategy for t...

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7 Signs of a Tried & True Salesperson

By Adam Johnson, Ytel  |  

There are quite a few qualities in a salesperson that should trigger immediate recognition from a hiring manager that they've discovered a strong candidate. In this post, we're sha...

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Hiring Call Center Agents: 5 Key Qualities

By Brian Keep, Ytel  |  

Hiring agents is an essential part of growing your call center business. While so many other factors can contribute to the success, everything begins with your agents. In this post...

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