Ytel Blog

Common Goals are Invaluable to Camaraderie

By Patrick Kennedy, Ytel  |  

Explicitly communicating common goals are absolutely essential to the survival of the modern company, and the teams within those companies. Here are just a few of the reasons to pr...

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The Optimized Call Center Environment

By Call Criteria, a Ytel Content Partner  |  

What are the key components of a successful business call center environment? We’ve broken it down to 3 key components… outsourcing vs. in-house call centers, quality assurance (QA...

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Is Your Management Contributing to a Healthy ...

By CultureIQ, a Ytel Content Partner  |  

We’ve said it again and again in different ways: culture doesn’t build itself; culture requires teamwork; and, most importantly, culture starts with leadership. But even though you...

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Top Marketing & Sales Events for 2017

By Hanna Smolan, Ytel  |  

Every sales and marketing team should make it a priority to attend a few conferences and events throughout the year to network with like-minded individuals, learn new skills, disco...

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7 QA Techniques Every Call Center Should Impl...

By Brian Keep, Ytel  |  

Does your call center have QA policies and procedures already in place? If not, now is the time to implement some. We're sharing some key suggestions of a few different techniques ...

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Whose Responsibility is Customer Experience?

By Call Criteria, a Ytel Content Partner  |  

Customer experience is often simply viewed as a cost center – a necessary evil. In fact, the majority of companies outsource it to the lowest bidder with clear directives to keep t...

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Make Your Office Space Kick A$$

By Sean Dailey, Ytel  |  

Looking for a few ways to spruce up your office? Whether you've got an office full of employees or it's just you on the grind every day, there are endless things you can do to dres...

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Lead Gen Tactics to Boost Your Business

By Chris McInally, Ytel  |  

As you spend time creating and optimizing the perfect lead gen campaign, there comes a point when inspiration gets a little lackluster. Coming up with original and effective ways t...

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Affinity Marketing: Drips + Ytel Team Up

By AC Evans, CEO of Drips  |  

Affinity marketing is a strong method of developing and delivering a mutual beneficial business relationship to customers and consumers on a global scale. The benefits of a partner...

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The #1 Sales Prospecting Tool: Still LinkedIn

By Max Ashurst, sipPro  |  

If you're a salesperson looking to optimize your social media profiles to prospect for leads and potential customers, look no further. We've done the research and the facts are in ...

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