Ytel Blog

If You Aren't Texting, You Aren't Trying

By Gino Aielli, Ytel  |  

In early 2016, Ytel launched its cloud communications API, message360°. The message360° API programmatically enables the complex infrastructure of telecom, email, and mail house di...

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How JAWS Helps Visually Impaired Agents

By Matt Grofsky, Ytel  |  

We've made it our mission at Ytel to develop features and products that our customers need and see value in. We've had a few customers inquire about implementing the JAWS feature i...

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Unified Communications: The Telecom Blend

By Gino Aielli, Ytel  |  

The opportunities for companies that embrace a truly unified communications structure are almost limitless in the next few years. Commerce is steadily moving towards the cloud and ...

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Introducing the New Ask.Ytel Blog!

By Hanna Smolan, Ytel  |  

Our new blog is live! Ask.Ytel got a face lift and we couldn't be happier with how it turned out.  As Ytel grows and changes, the platforms and services we provide evolve, too. Our...

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Collaboration Within Your Company

By Brian Keep, Ytel  |  

Achieving excellence through collaboration is no simple feat; it's one that takes time, hard work, and the support of all team members, including leadership and top executives, to ...

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Customer Support: Tips from Leadership

By Eric Madura, Ytel  |  

Customer support - absolutely necessary for your business, yet very easy to screw up. Having the best agents is key, there’s no doubt about that. As far as technology goes, things ...

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Technology: APIs in Business & Management

By Matt Grofsky, Ytel  |  

The API serves a multitude of uses in 2017, and they're always evolving with new uses and benefits as more functions become apparent to more users. APIs improve the efficiency of d...

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Plan Your Social Content for the Quarter

By Hanna Smolan, Ytel  |  

Social media in 2017 is changing the way businesses communicate with customers, the way they sell their products and services, and the way the make themselves available online for ...

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Defining Your Company Culture in 2017

By Sean Dailey, Ytel  |  

What does your company stand for? This question is an important one to acknowledge and answer by not only your leadership team, but every employee in 2017. Why is culture so import...

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Click2Call Available as a Chrome Extension

By Brian Keep, Ytel  |  

Calling all X5 Cloud Contact Center Agents - we've got exciting news! Click2Call is now available to download as a Chrome Extension. Read on for instructions on how to download the...

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