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Ytel Blog

What Your Team Can Teach You About Culture

By Sean Dailey, Ytel  |  

With sites like Glassdoor providing prospective employees an insider's view of your company culture, that culture is now more important than ever. Observe and learn from your curre...

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Live Chat: Best Practices For CX

By Jon Molina, Ytel  |  

Looking for ways to refine and improve your customer experience? Set up live chat on your website! 90% of customers find live chat a successful feature to use on their favorite com...

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Connect & Grow Through Community Outreach

By Megan Murphy, Ytel  |  

Got a beer budget but want those champagne results? One way to achieve the business reputation and brand awareness your management wants is through a community outreach program. Th...

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Perfect Your Outbound Dialing Strategy

By Patrick Kennedy, Ytel  |  

Everyone is looking for the same thing in general with an outbound dialing strategy. Your company wants to improve connection rates and lower the amount of time and money that you ...

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5 Mistakes Your Agents Should NOT Make

By Brian Keep, Ytel  |  

While there are endless recommendations and tips we can give you on things to teach your call center agents, how to train them and resources to provide for education and call handl...

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Keep Your Virtual Team Fulfilled & Challenged

By Matt Grofsky, Ytel  |  

With the power of technology at our fingertips more than ever before, virtual teams are popping up all over the globe and allowing companies to grow, scale, and offer much more fro...

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Culture Indicators & How to Find Them

By Sean Dailey, Ytel  |  

So you've got an interview with a company who claims to have exceedingly awesome culture. Before you buy what they're selling, do yourself a favor and do some Googling and find out...

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4 New Call Center Myths Debunked

By Patrick Kennedy, Ytel  |  

The speculation behind call centers, the services they offer, outsourcing vs. in-house and everything in between can fuel a lot of rumors and myths that get mixed up with the truth...

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5 Ways Social Media Can Improve Productivity

By Hanna Smolan, Ytel  |  

Social media has many uses, and quite a few of them are customer facing. Although you can aggregate a great deal of data about your customer base through your social outreach, you ...

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Call Centers: not-so-secret ingredient to CX ...

By Brian Keep, Ytel  |  

Your call center is the only customer outreach platform that spans throughout the entire sales funnel. From customer acquisition to loyalty programs, customer experience lives and ...

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