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Improve Attendance & Your Bottom Line

Tyler Holliday, Ytel |  

Depending on the number of employees you have at your company, adhering to everyone’s schedule and trying to accommodate as many as you can is nearly impossible. Lucky for you, there are a few tips you can implement to make this process simpler and keep your team happy for the long haul. Read on!

Improve Agent Adherence + Company Bottom Line

Depending on the number of employees you have at your company, adhering to everyone’s schedule and trying to accommodate as many as you can is nearly impossible. Lucky for you, there are a few tips you can implement to make this process simpler and keep your team happy for the long haul. Read on!

 

Simple Tips That Work

    • Use employee training as an opportunity to reiterate the importance of being properly staffed and how crucial they are to the success of the company. Make your team feel needed!

    • Promote a culture of efficiency. During the on-boarding process, set aside time to discuss the importance of your team being self-driven and efficient. If you’re hiring correctly, employees should already have qualities like these, so you’ll hopefully be on the same page about maintaining efficiency while on the clock.

    • Reward those who adhere to their schedules and have a positive attendance record. Good attendance is important, but life happens! Recognize those who can handle both, as they are your ideal employees.

    • Set a good example! Make sure your upper management and leadership team are on time to meetings, training sessions, and daily attendance. Because most businesses exist in real-time, it's crucial your team is present and engaged, and they see that first from management. 

    • Include attendance in each employee's evaluation report. This way, they can understand how their attendance affects both your business and their performance, equally.

    • Design an action plan to improve employee adherence. Implement an attendance policy and stick to it. Don’t hesitate to give out proper consequences for those who continue to violate the rules you’ve set for them. 

    • Respect your team's needs - they are your employees, after all. Make sure they’re getting (and taking!) the time off they need for their personal health. If there are multiple shifts throughout the day, make sure these are distributed evenly and fairly and change regularly so everyone works all shifts, at some point.
These tips will assist you in avoiding the detrimental effect that comes with an understaffed company. In order to maintain a productive team, managers must stick to their guns and never hesitate to take care of tough situations that arise with employees who just can’t make it to work on time.New Call-to-action

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About The Author

Tyler Holliday, Ytel

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Tyler is fueled by the power of imagination and has a passion for connecting businesses to their customers and prospects through authentic marketing. Some advice he gives to other marketers is keep things simple, and always follow the golden rule… Measure what you market.


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