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Foster Collaboration for Q4 of 2016

Eric Madura, Ytel |  

As the end of the year draws closer every day, you may notice your team's collaboration levels slipping. This is fairly normal, but should be nipped in the bud as quickly as possible. Today we're sharing a few ways you can elevate teamwork and unity so your department can finish out the last quarter strong, make you look good, and enter 2017 ready to rock!

As the end of the year draws closer every day, you may notice your team's collaboration levels slipping. This is fairly normal, but should be nipped in the bud as quickly as possible. Today we're sharing a few ways you can elevate teamwork and unity so your department can finish out the last quarter strong, make you look good, and enter 2017 ready to rock!

Foster Team Collaboration For the Last Quarter of 2016

1. Play to their strengths 


Assign tasks to team members who are particularly skilled at certain things, or have them pair off together to achieve tasks as one unit. Trust is key with collaboration, as is success. If one team member knows how capable to the other is, the more willing both will be to team up. 


2. Embrace the weird 

Our uniqueness, our weirdness and nerdiness is what makes us so great! At Ytel, we celebrate these quirks and flaws in every way we can. Make sure your team knows how awesome you think they are, regardless of what they're into. Let them be themselves, and help them foster their own creative energy and environment... that's where our best work stems from, after all. Maybe this means switching up their daily workspace, giving them a Sonos account, letting them choose their own hours, etc. Whatever it is, be flexible. 

3. Review and re-align goals 

Make sure your team knows exactly what goals, KPIs and metrics they're expected to be meeting by the end of the 4th quarter. If re-alignment or adjustment is necessary, be sure to set aside time to sit down with them and discuss in detail so everyone is on the same page. While you're at it, review company expectations, holiday time off, any new year company policies, and anything else coming down the pipeline in the new year so they can be prepared when they return from the holidays. 

4. Use a chat tool for communication 

Chances are good you're probably already doing this, but if not, get on board! Instead of relying on email (which should really be used solely for external communication purposes), set up a team chat within your Slack, Skype, or whatever communication tool you use. This way, your team members have easy access to ask questions, share ideas, solve problems and get work done efficiently. Learn more about our favorite apps for communication and transparency here. 

5. Show your appreciation

When they come together and really deliver something great, show your appreciation for a job well done! Doing so will increase their level of interest and productivity, and encourage them to perform well regularly. Announcing appreciation to the company is a great way to express your pride at their hard work, and will give your team a little pep in their step (Which is something we could all use around the holidays, let's be honest!)

6. Get out of their way

Don't try and police everything. As a team leader, you've learned by now that once you've provided the guidance that your team needs, your most valuable next step is simply getting out of their way. Guidelines are helpful, but let your team do what they need to do... the rest will take care of itself. 

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About The Author

Eric Madura, Ytel

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Eric is the Ytel Customer Support Manager and believes in a “Customer First” approach to servicing clients. He has spent his entire professional career in customer service, including managing a variety of call centers over the past 16+ years.


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