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Employee Onboarding - Get It Right!

Patrick Kennedy, Ytel |  
Onboarding plays a crucial role in an employee's dedication and loyalty to the company they work for. If a new hire shows up on their first day to find that no one is prepared for them, they have no real guidance or assistance in getting set up on the job... How  welcome will they really feel? Making new employees feel valued from their first day will pay off, both short and long term. Read on for more! 
 According to this infographic, 31% of people surveyed have quit within the first six months of a job. Why do you think that is? Most of the time, it's due to a lack of organization and process from day one. Here are a few ways you can guarantee a great experience for new hires in any department.

1. Get their workstation set up


Provide them with appropriate supplies; their computer, any software access they may need, passwords, Wifi, any communication channels your office uses, among many other things. Having these at their fingertips from day one will show the employee that you are well-prepared for their arrival and value their time.   

2. Set them up with a mentor

Whether it's someone in their department or an HR employee, so they can have a go-to person to ask questions and feel comfortable doing so. 

3. Set goals with your employee upon hiring them


Make sure you are on the same page about these goals and set the expectations early.  At Ytel, we set goals with new hires from a 6 month mark, then at their one year anniversary. Using this path makes it clear about what we want them to achieve, leaving wiggle room for the employee to stretch their legs and really get to producing and succeeding.

4. Hold 30/60/90 day reviews

Doing this may seem menial, but with the appropriate expectations set, you'll be able to very easily measure against the previous reviews to see how much they're catching on and where they need to improve. 

5. Perform a thorough knowledge transfer

Provide them with videos, product sheets and demos, any material you have on the company (intro documents, history, etc) so they can get up to speed on product and company knowledge. 

6. Give them a warm welcome

Give your new hires the royal treatment! Hook them up with whatever company swag you have on their first day; t-shirts, coffee mugs, give them a tour of the office, introduce them to the leadership team and everyone in their department.

7. Ask for feedback

Once they are a successfully onboarded and happy employee, ask for feedback! Whether it's a short survey or a simple conversation, the more you know about the onboarding experience that you're providing, the better off you will be.

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About The Author

Patrick Kennedy, Ytel

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Patrick thrives around customer service challenges and faces them head on with his team. His unique goal is to optimize the customer support team at Ytel through and through, because happy customers are what keeps us thriving in business.


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