Customer support - absolutely necessary for your business, yet very easy to screw up. Having the best agents is key, there’s no doubt about that. As far as technology goes, things are changing so quickly… it’s hard to keep up. As newer technologies enable more ease in performing business transactions, consumers have higher expectations when it comes to customer support. So, what does that mean for your business? You must adapt! Here are a few tips and ideas to implement in your customer support strategy for 2017.