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Ytel Blog

Posts by Patrick Kennedy, Ytel :

Perfect Your Outbound Dialing Strategy

By Patrick Kennedy, Ytel  |  

Everyone is looking for the same thing in general with an outbound dialing strategy. Your company wants to improve connection rates and lower the amount of time and money that you ...

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4 New Call Center Myths Debunked

By Patrick Kennedy, Ytel  |  

The speculation behind call centers, the services they offer, outsourcing vs. in-house and everything in between can fuel a lot of rumors and myths that get mixed up with the truth...

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Common Goals are Invaluable to Camaraderie

By Patrick Kennedy, Ytel  |  

Explicitly communicating common goals are absolutely essential to the survival of the modern company, and the teams within those companies. Here are just a few of the reasons to pr...

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3 Ways to Increase Transparency on Your Team

By Patrick Kennedy, Ytel  |  

What does transparency mean to your team? For us, it means operating in a way that is easy for others to see what's happening with clear end goals in ...

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Customer Experience - Feedback Surveys

By Patrick Kennedy, Ytel  |  

Are you looking for a better way to gain insight into your customer experience with your product/ service, or discover the way they interact with your team? The  most effective way...

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Employee Onboarding - Get It Right!

By Patrick Kennedy, Ytel  |  

Onboarding plays a crucial role in an employee's dedication and loyalty to the company they work for. If a new hire shows up on their first day to find that no one is prepared for ...

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Call Center Agents: Aim for Excellence

By Patrick Kennedy, Ytel  |  

Call center agents are often the only point of contact for customers, so your interactions should be as positive and successful as possible. Whatever ...

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