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Ytel Blog

Posts by Matt Grofsky, Ytel :

What VoIP Can Do for Middle Market Businesses

By Matt Grofsky, Ytel  |  

Although the economy has officially recovered from the last recession, many companies are still fully employed in finding cost-saving solutions within their communications structur...

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Keep Your Virtual Team Fulfilled & Challenged

By Matt Grofsky, Ytel  |  

With the power of technology at our fingertips more than ever before, virtual teams are popping up all over the globe and allowing companies to grow, scale, and offer much more fro...

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5 Tips for Keeping Virtual Teams Connected

By Matt Grofsky, Ytel  |  

During this tech takeover we're living in, more teams are becoming remotely distributed across a worldwide swath of physical locations, cultures and time zones. Virtual is the new ...

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How JAWS Helps Visually Impaired Agents

By Matt Grofsky, Ytel  |  

We've made it our mission at Ytel to develop features and products that our customers need and see value in. We've had a few customers inquire about implementing the JAWS feature i...

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Technology: APIs in Business & Management

By Matt Grofsky, Ytel  |  

The API serves a multitude of uses in 2017, and they're always evolving with new uses and benefits as more functions become apparent to more users. APIs improve the efficiency of d...

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Elevate Your Agent Training Sessions

By Matt Grofsky, Ytel  |  

Coaching agents is a crucial part of the job for call center managers, but that doesn't mean it has to be a nuisance. Coaching and guidance can go a long way for agents of all skil...

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Call Recordings: Best Practices for Business

By Matt Grofsky, Ytel  |  

If your business is handling inbound or outbound calls of any kind, call recording is a feature we highly recommend implementing into your phone system. The benefits of call record...

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WebRTC & Enterprise: The Transformation

By Matt Grofsky, Ytel  |  

WebRTC is an advanced, open-source platform that enables high quality communications in network, audio and video components that are typically used in voice and video chat applicat...

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X5 Admin Mobile App Gets an Update

By Matt Grofsky, Ytel  |  

The X5 Admin mobile app has gotten a face lift and some new feature updates! The app is available to download for both iOS and Android users for free,...

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#askYtel: Our CTO Talks All About the API

By Matt Grofsky, Ytel  |  

Businesses depend on communications today to get their messaging across and to keep customers happy. Delivering effective solutions that meet today’s modern communications needs is...

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