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Ytel Blog

Posts by Ken Richard, Ytel :

Rapport. Trust. Influence.

By Ken Richard, Ytel  |  

Building rapport is a crucial start to any relationship; without it, you can never build trust. And without trust, what do you have? Read on for a deeper dive into the three attrib...

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When It Comes To New Technology Deployments, ...

By Ken Richard, Ytel  |  

Customers crying foul over technology deployments gone awry often ignore the very language that defines the scope of the software offering or implementation. There’s no question ab...

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