Ytel Blog

Posts by Hanna Smolan, Ytel :

Introducing the New Ask.Ytel Blog!

By Hanna Smolan, Ytel  |  

Our new blog is live! Ask.Ytel got a face lift and we couldn't be happier with how it turned out.  As Ytel grows and changes, the platforms and services we provide evolve, too. Our...

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Plan Your Social Content for the Quarter

By Hanna Smolan, Ytel  |  

Social media in 2017 is changing the way businesses communicate with customers, the way they sell their products and services, and the way the make themselves available online for ...

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Ytel Ranked in Top Workplaces by OC Register

By Hanna Smolan, Ytel  |  

Ytel is honored to have been awarded a Top Workplace of 2016 by the OC Register! At Ytel, employee satisfaction is at the center of everything we do. Ranking in the Top Workplaces ...

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We're in the Age of the Customer

By Hanna Smolan, Ytel  |  

The Internet continues to give the customer more instantaneous choices than ever, and this prerogative continues to grow. Moving forward, no business will survive that does not pla...

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The future of Social Video: What's Next?

By Hanna Smolan, Ytel  |  

As social media powerhouse Instagram rolls out its Stories feature (a blatant copy of Snapchat's feature of the same name that Instagram CEO Kevin Systrom admits to), tech heads ar...

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6 Simple Customer Review Resources

By Hanna Smolan, Ytel  |  

While it can be a daunting task to ask your customers to leave reviews online about your company, software, product or service, the payout can be wort...

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New technology: What is CPaaS?

By Hanna Smolan, Ytel  |  

A buzzword that's picking up steam but not totally recognized yet is CPaaS, or Communications Platform as a Service. CPaas is a specialized kind of PaaS (Platform as a Service) tha...

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Whisper & ACL Added to Cloud Contact Center

By Hanna Smolan, Ytel  |  

We are introducing two new features to  Cloud Contact Center this month; Whisper and ACL (Access Control Lists) that will be available to X5 Cloud Con...

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#AskYtel: A Guide to VoiceAnalytics

By Hanna Smolan, Ytel  |  

VoiceAnalytics is a powerful tool to help businesses search, analyze and surface important information from 100% of phone calls each agent makes. This solution integrates directly ...

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Govolution & Ytel: An Exciting Partnership

By Hanna Smolan, Ytel  |  

We are excited to announce a new partnership with Govolution! Their core service, the Velocity Payment System, will provide our customers with the ability to accept payments throug...

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