<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=115947012324706&amp;ev=PageView&amp;noscript=1">

Ytel Blog

Posts by Call Criteria, a Ytel Content Partner :

The Key to a Happy, Productive Contact Center

By Call Criteria, a Ytel Content Partner  |  

As a contact center manager, retaining quality agents can be a real threat to your quality objectives. High churn rates not only affect morale, but your business’ bottom line will ...

Continue Reading →

Agent Scripts: Strict vs. Personalized

By Call Criteria, a Ytel Content Partner  |  

Scripts are representations of information to be laid out while conversing with prospects or customers. They cover details from greetings to various customer service policies and w...

Continue Reading →

Gamify Your Quality Assurance Program

From receiving a badge on Foursquare for being the first of your friends to check in at a particular restaurant to completing your Subway punch card to win a free sandwich, gamific...

Continue Reading →

Small Talk: Keeping your Customers Engaged

By Call Criteria, a Ytel Content Partner  |  

Small talk is a gift not everyone is blessed with, but as a customer service agent, should be prioritized. There is a fine line between purposeful small talk with customers, and ju...

Continue Reading →

The Optimized Call Center Environment

By Call Criteria, a Ytel Content Partner  |  

What are the key components of a successful business call center environment? We’ve broken it down to 3 key components… outsourcing vs. in-house call centers, quality assurance (QA...

Continue Reading →

Whose Responsibility is Customer Experience?

By Call Criteria, a Ytel Content Partner  |  

Customer experience is often simply viewed as a cost center – a necessary evil. In fact, the majority of companies outsource it to the lowest bidder with clear directives to keep t...

Continue Reading →
New Call-to-action

Content Partners