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Ytel Blog

Posts by Brian Keep, Ytel :

7 QA Techniques Every Call Center Should Impl...

By Brian Keep, Ytel  |  

Does your call center have QA policies and procedures already in place? If not, now is the time to implement some. We're sharing some key suggestions of a few different techniques ...

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Key Customer Service Trends & Metrics for 201...

By Brian Keep, Ytel  |  

LiveChat recently published an insightful report on customer service metrics that are taking 2017 by storm and shared why businesses should be adapting to said trends if they haven...

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Ytel Ops Sets Record-Breaking Onboarding Rate

By Brian Keep, Ytel  |  

We're thrilled to share with our customers, partners, and friends that Q4 of 2016 was Operations most successful onboarding quarter in Ytel history, with 96% customers successfully...

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Collaboration Within Your Company

By Brian Keep, Ytel  |  

Achieving excellence through collaboration is no simple feat; it's one that takes time, hard work, and the support of all team members, including leadership and top executives, to ...

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Click2Call Available as a Chrome Extension

By Brian Keep, Ytel  |  

Calling all X5 Cloud Contact Center Agents - we've got exciting news! Click2Call is now available to download as a Chrome Extension. Read on for instructions on how to download the...

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Focus Points for Your Business in 2017

By Brian Keep, Ytel  |  

With 2017 almost upon us, you are most likely in the process of sitting down with your leadership team to discuss goals and strategies for the new year. We've rounded up a few of t...

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How Text Messaging Changed CX

By Brian Keep, Ytel  |  

While no one needs a professional statistician to reflect this truth, texting is by far a more important function of the modern smartphone than the original function of the phone; ...

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5 Common Call Center Misconceptions

By Brian Keep, Ytel  |  

It can be a difficult task in the internet world we're living in to separate fact from fiction, regardless of industry or market. While call centers are consistently growing and ch...

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3 Ways Businesses Can Leverage Multi-Channel

By Brian Keep, Ytel  |  

We've talked a lot about multi-channel in 2016, primarily because it centers around consumers, their experiences and preferences, and the way businesses can communicate with their ...

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message360° - Direct Mail

By Brian Keep, Ytel  |  

Sending direct mail has never been easier or more secure than with message360°. Adapting the API functionality for direct mail will bring more options and more capabilities for bus...

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