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Ytel Blog

Posts by Brian Keep, Ytel :

SMS Marketing: More than Just Branding Buzz

By Brian Keep, Ytel  |  

Businesses who implement SMS into their lead generation and marketing strategies are listening to the communication wants of their target audience(s) and  following suit. Isn't it ...

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Why We Love an Open, Collaborative Office

By Brian Keep, Ytel  |  

Open workspaces are the greatest thing since sliced bread! Well, we think so, anyway. An open office encourages collaboration, communication, and the steady flow of ideas. These ar...

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Preventing Call Center Agent Burnout

By Brian Keep, Ytel  |  

Agent burnout is a hot topic in call centers because it happens often and can be difficult to combat; taking preventative measures to ensure your agents feel challenged, appreciate...

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Hiring Call Center Agents: 5 Key Qualities

By Brian Keep, Ytel  |  

Hiring agents is an essential part of growing your call center business. While so many other factors can contribute to the success, everything begins with your agents. In this post...

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Customer Service Metrics: What Are You Measur...

By Brian Keep, Ytel  |  

The Big Data age of cultivating statistics for their own sake has moved on into a new era of Relevant Data. By all means, use all of your available resources to get as much data as...

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Ringless Voicemail: Revolutionizing Mobile Ma...

By Brian Keep, Ytel  |  

 It’s the final countdown to the end of 2017 and we have something exciting that will take your mobile marketing efforts to new heights. Have you tried Ringless Voicemail? Read on ...

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Create that Positive Work Culture We all Want

By Brian Keep, Ytel  |  

Company culture is more than comfort; it is part of the lifeblood of the modern business. In today's highly competitive business landscape, every company is always auditioning for ...

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5 Mistakes Your Agents Should NOT Make

By Brian Keep, Ytel  |  

While there are endless recommendations and tips we can give you on things to teach your call center agents, how to train them and resources to provide for education and call handl...

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Call Centers: not-so-secret ingredient to CX ...

By Brian Keep, Ytel  |  

Your call center is the only customer outreach platform that spans throughout the entire sales funnel. From customer acquisition to loyalty programs, customer experience lives and ...

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5 Key Points Your Agents Should (Always) Know

By Brian Keep, Ytel  |  

As you hire and train new call center agents, it's crucial to focus on a few key customer service points of knowledge that your team is consistently aware of and confident speaking...

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