Ytel Blog

How to Find (& Keep) the Tech Talent You Need

By Sean Dailey, Ytel  |  

There are always more prospective employees than jobs - unless you are talking about elite tech prospects. These young, exciting employees will always have their pick of the litter...

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Guidelines for Handling Upset Customers

By Brandon Wells, Ytel  |  

It's the natural ebb and flow of any business to encounter the occasional upset customer. We're all human, we have particular expectations, and when those aren't met the way we wan...

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4 Keys to Successfully Brand Your Business

By Hanna Smolan, Ytel  |  

Branding your business makes all the difference in a world of instant gratification for consumers. You have new competition entering the market on a daily basis. In order to retain...

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Gamify Your Quality Assurance Program

From receiving a badge on Foursquare for being the first of your friends to check in at a particular restaurant to completing your Subway punch card to win a free sandwich, gamific...

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Social Media Pros & Cons: Business Edition

By Megan Murphy, Ytel  |  

Social media... just one sliver of your marketing strategy that takes up a substantial amount of time and resources. Hopefully by now, your business has a dedicated social intern o...

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5 Key Points Your Agents Should (Always) Know

By Brian Keep, Ytel  |  

As you hire and train new call center agents, it's crucial to focus on a few key customer service points of knowledge that your team is consistently aware of and confident speaking...

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Build Killer Company Culture on a Low Budget 

By Sean Dailey, Ytel  |  

Your company culture not only creates a more comfortable environment for your current employees, but it also sets the stage for the type of employee that your company will attract ...

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Implementing Key Metrics for Agent Success: P...

By Alex Treichler, Ytel  |  

In this series' final post, Alex discusses the implementation of key metrics in your call center. This includes metric goals, adjusting agent goals on occasion depending on changes...

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CEO Spotlight: Be a Great Leader in 2017

By Nick Newsom, Ytel  |  

As the CEO of Ytel, taking a step back and reflecting on my leadership has always been important to me. In doing so, I find that I’m able to see clearly what my team needs more of,...

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When It Comes To New Technology Deployments, ...

By Ken Richard, Ytel  |  

Customers crying foul over technology deployments gone awry often ignore the very language that defines the scope of the software offering or implementation. There’s no question ab...

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