Ytel Blog

Top Marketing & Sales Events for 2017

By Hanna Smolan, Ytel  |  

Every sales and marketing team should make it a priority to attend a few conferences and events throughout the year to network with like-minded individuals, learn new skills, disco...

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7 QA Techniques Every Call Center Should Impl...

By Brian Keep, Ytel  |  

Does your call center have QA policies and procedures already in place? If not, now is the time to implement some. We're sharing some key suggestions of a few different techniques ...

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Whose Responsibility is Customer Experience?

By Call Criteria, a Ytel Content Partner  |  

Customer experience is often simply viewed as a cost center – a necessary evil. In fact, the majority of companies outsource it to the lowest bidder with clear directives to keep t...

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Make Your Office Space Kick A$$

By Sean Dailey, Ytel  |  

Looking for a few ways to spruce up your office? Whether you've got an office full of employees or it's just you on the grind every day, there are endless things you can do to dres...

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Lead Gen Tactics to Boost Your Business

By Chris McInally, Ytel  |  

As you spend time creating and optimizing the perfect lead gen campaign, there comes a point when inspiration gets a little lackluster. Coming up with original and effective ways t...

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Affinity Marketing: Drips + Ytel Team Up

By AC Evans, CEO of Drips  |  

Affinity marketing is a strong method of developing and delivering a mutual beneficial business relationship to customers and consumers on a global scale. The benefits of a partner...

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The #1 Sales Prospecting Tool: Still LinkedIn

By Max Ashurst, sipPro  |  

If you're a salesperson looking to optimize your social media profiles to prospect for leads and potential customers, look no further. We've done the research and the facts are in ...

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10 Ways to Generate Leads Quickly & Efficient...

By Gino Aielli, Ytel  |  

There are hundreds of ways to generate leads online, but which ways are the best and most effective for your business? Much of lead gen is trial and error; discovering which method...

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Call Center Obstacles & How to Resolve Them

By Anomaly Squared, Ytel Content Partner  |  

In the call center environment, there are so many moving parts. From agents and managing shifts to keeping customers happy, ensuring technology is constantly updated, and of course...

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Key Customer Service Trends & Metrics for 201...

By Brian Keep, Ytel  |  

LiveChat recently published an insightful report on customer service metrics that are taking 2017 by storm and shared why businesses should be adapting to said trends if they haven...

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